Frequently asked questions

CHECK-IN AND CHECK-OUT TIMES

The arrival and departure day is always on Ssaturday. Special permit only with a written confirmation.

On the arrival day the rooms will be ready for check-in at the latest 03:30 p.m.
Please park your car nearby the hotel entrance and check-in at the reception desk. Our porter takes care about your luggage and will park your car.

If you arrive earlier you can spend the time until your room is ready for check-in of course in the hotel. You can make use of the playrooms and also our swimming pool area on the arrival day (maybe you pack your swimming clothes in a separate bag). If you arrive in the morning we will do our very best to provide the room as soon as possible for you.

Please leave your room on the departure day by 11:00 a.m. at the latest.

If you will arrive after 06:00 p.m. please inform us via telephone. Thank you!

Our inclusive services start with the dinner on the arriving day and end with the breakfast on the departure day. Please note, that there won't be any price reduction for belated arrival or earlier departure. This is also valid for not consumed meals or services.

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RESERVATION / PAYMENT

After your booking you will receive from us a twofold confirmation.

Please double check the confirmation, complete resp. correct the missing personal details and family members travelling with you and send back to us the completed confirmation sheet. Please highlight if you want to make use of the offered travel cancellation insurance or not.

An advanced payment becomes due within 14 days (free of charges). You can transfer the advanced payment to one of the below mentioned accounts. Please indicate as reason for the transfer the name on which the booking is done.

The advanced payment is € 500,- resp. CHF 700,- per room in winter and
€ 400,- resp. CHF 600,- per room in summer.

Credit cards: VISA , Eurocard/Mastercard - extra charge

EC Cards (MAESTRO): from A and D without Pin; all other countries (I, CH, NL, B) with Pin.

We recommend you to pay the total amount 14 days before the beginning of your holidays to one of our mentioned bank accounts. This transfer is not obligatory! If you want to pay the final bill with MAESTRO please note your limit for foreign countries. Of course you settle your final bill also cash.

Bank details

Raiffeisenbank Serfaus-Fiss
Hotel Furgler GmbH & Co KG
account no. 20.198
bank code 36315

International bank details:
BIC: RZTIAT 22315
IBAN: AT55 3631 5000 0002 0198

Bank accounts in Switzerland
(Suisse Post accounts)

suisse post account in CHF:
Hotel Furgler GmbH & Co KG
account no. 90 - 741692 - 2
BIC: POFICHBEXXX
IBAN: CH64 0900 0000 9074 16 92 2

suisse post account in EUR:
Hotel Furgler GmbH & Co KG
account no. 91 - 36879 - 9
BIC: POFICHBEXXX
IBAN: CH17 0900 0000 9103 6879 9

ESPECIALLY FOR OUR GUESTS FROM SWITZERLAND
Our guests from Switzerland can do a national bank transfer to one of our mentioned accounts at the Swiss Post.
The advanced payment has to be free of charges fpr Familienhotel Furgler also for cash payments on our accounts in Switzerland. Fpr payments on our accounts in Switzerland the current exchange rate of our bank is valid. Please note, that für international bank transfers (SEPA) from Switzerland to our account in Austria an extra fee of € 5,- will be charged.

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WHAT SHOULD WE NOT FORGET?

"Vignette" - toll sticker for motorways. You can receive the toll sicker at every patrol station in Austria. Please note that there is a high penalty for using motorways without a toll sticker. The "smallest" toll sticker (valid for 10 days) costs approx. € 8,- for cars.
travel documents fpr all family members
second car key (to leave at reception desk)
important pharmaceuticals/ first-aid travel kit (maybe prescription for pharmaceuticals)
special food brands (e.g. gluten free - maybe not available in the village)
swimming clothes for adults and kids
charging device for mobile phones, laptop, blackberry, photo camera, i-phone etc...
travel plug
cosmetics
weatherproof clothes and adequate shoes
personal items of your children (like nappies, special formula milk...)
drinking bottle and backpack for children (especially in summer)

winter equipment for your car (snow chains, winter wheels... obligatory in Austria from 01.11. till 15.04.) - detailled information on www.oeamtc.at

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WHAT FAMILIENHOTEL FURGLER PROVIDES

baby beds
protection grid at the bed
baby monitoring device
used nappy bucket
changing mat
kettle
baby bottle warmer
night light
baby bath tub
baby bath tub seat
hot water bottle
potty
toilet seat
waterproof mattress protector
bathrobes and bathtowels (for adults and kids)
hairdryer
high chair in the restaurant
baby plate + spoon in the restaurant
bibs in the restaurant

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WHAT CAN WE RENT OR BUY?

it the hotel:

brackets (against payment)
swimming trainer (against payment)
swim nappies (against payment) obligatory for babies
pushchair (for rent - € 5,- per day)
buggy (for rent - € 5,- per day)
back carrier (for rent - € 3,- per day)

in the village:

mountainbikes (summer)
E-bikes (summer)
tennis racket
winter sports equipment (incl. helmet)
sleigh
winter fun-sports equipment

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SPECIAL DIET?

Please let us know of you need any special diet (gluten-free, lactose-free...) at latest in the week before your arrival. Thank you!

INTERNET?

Brought your own portable PC? We installed wireless LAN in the whole hotel - in the lobby, the bar area and in every room. You can use the internet with your own laptop or smart phone by using an access code, which you can buy at the reception desk (flat rate € 10,- for your stay). You can also use the public internet point in our hotel with the same access code.