Useful information around your stay

After you have booked you will receive a binding booking confirmation from us. Shortly before your arrival you will receive an e-mail with all the necessary information about your stay.

Please check your reservation confirmation and let us know in case you want to take also the offered travel cancellation insurance (you can choose the travel cancellation insurance also one day after you received the booking).

Fill in the missing data of all accompanying family members via the Pre-Check-In formula in your booking confirmation.  In case you suffer from any allergies or intolerances please inform us in time. We will pass all necessary information to our kitchen and service team. In case of any questions, please do not hesitate to contact us.

Thank you for your understanding that we are not able to make binding agreemetns about room numbers, floors and room sketches. Derivations from the floor plans are possible in every case.

In case of incorrect information about the children's age, we will calculate the price according to the effective children's age and correct this.

An advanced payment becomes due within 14 days (free of charges) of your reservation. The payment on account amounts to one third of the arrangement price. Please indicate as reason for the transfer the name on which the booking is done resp. the booking number.

Credit cards: VISA/Mastercard - handling fee will be charged. Also for debit cards an extra fee will be charged. EC Cards (MAESTRO): from A and D without Pin; all other countries (I, CH, NL, B) with Pin.

Please check your limit for payments in foreign countries before the beginning of your holidays, if you want to pay by MAESTRO. 

We recommend you to pay the total amount 14 days before the beginning of your holidays to one of our mentioned bank accounts. This transfer is not obligatory! Of course you can settle your final bill also cash. The payment by EC Card (Maestro) or cash is free of charge.

What to do in case of loss?

If you cannot travel please inform the family hotel Furgler or the family hotel Post. Only written cancellation notices will be accepted. For our insurance we need a doctor's certificate inclusive diagnosis, which confirms that you are not able to spend your holidays in our hotel. In case of a cancellation which is covered by the insurance, we will send you back your advanced payment less insurance costs and less cancellation handling fee (€ 40.-). Therefore we need your bank details. Details will be sent in the cancellation confirmation.

In case of an abortion of the holidays (f.e. illness, accident) a local doctor's certificate inclusive diagnosis is needed for the insurance.

In case of cancellation without conclusion of our offered travel cancellation insurance or due to reasons which are not covered by the travel cancellation insurance following costs become due:

• till 1 month before the agreed arrival day 40 % of the booked total arrangement-price
• till 1 week before the agreed arrival day 70 % of the booked total arrangement-price
• within the last week before the agreed arrival day 90 % of the booked total arrangement-price

A cancellation till 3 months before the agreed arrival day by one-way declaration by both of the contractual partners is possible without any cancellation fee. In this case only the costs of the effected travel cancellation insurance and the cancellation handling fee become due. The conditions of the official Austrian Hotel Contract are valid.

Of course you can already make use of all offers in the hotel until your room is ready for check-in.

Against payment you can have breakfast on the first day (€ 15,- per adult and € 7,- per child).

You can make use of the playing rooms as well as of our swimming pool area on the arrival day. If you arrive in the morning we will do our very best to provide the room as soon as possible for you. If you will arrive after 06:00 p.m. please inform us via telephone. Thank you!

Our inclusive services start with the dinner on the arriving day and end with the breakfast on the departure day. Please note, that we do not give any price reduction for belated arrival or earlier departure or for not consumed meals or services. Do you also spend the day of departure in Serfaus? We kindly ask you to leave your room by 11:00 a.m. We load your luggage into your car. Before your departure you can change and take a shower in the sauna or wellness area.

• “Vignette” - toll sticker for motorways (available at all petrol stations in Austria - high penalty for using motorways without a toll sticker!) The cheapest toll sticker is available with a validity period for 10 days).
• travel documents for all family members
• second car key (to leave one at reception desk)
• important pharmaceuticals/ first-aid travel kit (maybe prescription for pharmaceuticals)
• special food brands (e.g. gluten free - maybe not available in the village)
• swimming clothes for adults and kids

• charging device for smart phones, laptop, photo camera...
• travel plug
• cosmetics (f.e. contact lenses)
• weatherproof clothes and adequate shoes
• personal items of your children (like nappies, special formula milk...)
• drinking bottle and backpack for children (especially in summer)
• winter equipment for your car (snow chains, winter wheels... obligatory in Austria from 01.11. till 15.04.) - detailled information on www.oeamtc.at)

in the village:

• mountainbikes (summer)
• E-bikes (summer)
• tennis racket
• winter sports equipment (incl. helmet) - Sport Hammerle
• sleigh
• winter fun-sports equipment
• care products (incl. masks & disinfectant)
• baby food
• over-the-counter medicine

in the hotel:

• water wings (against payment)
• swim nappies - obligatory for babies
• pushchair (for rent - € 5.- per day)
• buggy (for rent - € 5.- per day)
• back carrier (for rent - € 3.- per day)