Conditions & Frequently asked questions

Here you will find the answers to frequently asked questions concerning your holiday in Familienhotel Furgler. Please do not hesitate to contact us in case of any further questions via Mail:



After your booking you will receive a confirmation.

Please inform us in case you want to make use of the offered travel cancellation insurance or not. In case of incorrect information about the children's age, we will calculate the price according to the effective children's age.

An advanced payment becomes due within 14 days (free of charges). You can transfer the advanced payment to one of the below mentioned accounts. The advanced payment is amounting to one third of the total price. Please indicate as reason for the transfer the name on which the booking is done.

Credit cards: VISA/ Mastercard - handling fee will be charged - also for debit cards an extra fee will be charged

EC Cards (MAESTRO): from A and D without Pin; all other countries (I, CH, NL, B) with Pin.
Please check your limit for payments in foreign countries before the beginning of your holidays, if you want to pay by MAESTRO.

We recommend you to pay the total amount 14 days before the beginning of your holidays to one of our mentioned bank accounts. This transfer is not obligatory! Of course you settle your final bill also cash.

Bank details (international)

Raiffeisenbank Serfaus
Hotel Furgler GmbH & Co KG

IBAN: AT55 3631 5000 0002 0198

Bank accounts in Switzerland
(Suisse Post account)

Hotel Furgler GmbH & Co KG
in EURO 91 - 36879 - 9
IBAN: CH17 0900 0000 9103 6879 9

Hotel Furgler GmbH & Co KG
in CHF : 90 - 741692 - 2
IBAN: CH64 0900 0000 9074 1692 2

Our guests from Switzerland can do a national bank transfer to our mentioned account at the SUISSE POST.

The advanced payment has to be free of charges for Familienhotel Furgler also for cash payments on our account in Switzerland. For payments on our accounts in Switzerland our  exchange rateof 1,20 is valid within 14 days.

Please note, that for international bank transfers (SEPA) from Switzerland to our account in Austria an extra fee of EUR 5,- will be charged.


We offer the possibility to effect a travel cancellation insurance.

The insurance will cover the following cases of cancellation:

  • inability to travel because of illness of one of the insured persons
  • accident or illness of one of the insured travelling persons
    (husband/wife, life partner, children, parents-in-law)
  • death of one insured person or death of one family member in the nearest family circle

Covered by the tracel cancellation insurance is belated arrival, cancellation or abortion of your holidays.

For the insurance we calculate::
€ 5,- per adult and day, € 3,- per child and day

After effecting the travel cancellation insurance a refunding of the cancellation charge fee is not possible. The travel cancellation insurance can only be effected for all travelling family members - it is not possible to take someone out of the insurance.


What to do in case of loss? Please inform immediately Familienhotel Furgler if you are not able to take your holidays. Only written cancellation notices will be accepted. For our insurance we need a doctor's certificate inclusive diagnosis, which confirms that you are not able to spend your holidays in our hotel. In case of a cancellation which is covered by the insurance, we will send you back your advanced payment less insurance costs and less cancellation handling fee (€ 40,-). Therefore we need your bank details. In case of an abortion of the holidays (f.e. illness, accident) a local doctor's certificate inclusive diagnosis is needed for the insurance.In case of cancellation without conclusion of our offered travel cancellation insurance or due to reasons which are not covered by the travel cancellation insurance following costs become due
 - till 1 month before the agreed arrival day 40 % of the booked total arrangement-price
 - till 1 week before the agreed arrival day 70 % of the booked total arrangement-price
 - within the last week before the agreed arrival day 90 % of the booked total arrangement-price

A cancellation till 3 months before the agreed arrival day by one-way declaration by both of the contractual partners is possible without any cancellation fee. In this case only the costs of the effected travel cancellation insuranve and the cancellation handling fee become due. The conditions of the official Austrian Hotel Conctract  are valid.

Due to the acutal Covid-19 situation we changed our cancellation conditions - click here for more details. 




The arrival and departure day is always on Saturday. Special permit only with a written confirmation.

On the arrival day the rooms will be ready for check-in at the latest 03:30 p.m .

Please park your car directly in our undergroung garage on two floors (please note the number of the parking space and leave the luggage in the car). With the elevator you reach the "Angerweg" and within short distance the hotel. Please check-in at the reception desk in the hotel, communicate your parking space number and leave your car keys. No other parking possibility for cars available - parking against payment - (garage with charging station for electric cars). 

As soon as your room is ready for check-in our porter will bring the luggage from the car direct to your room. You can store your ski equipment in the new ski room directly in the garage. Of course our porter brings your luggage to your car when departing. Please note that we are not able to bring your car in front of the hotel entrance for unloading/ loading - therefore we bring the luggage from/ to your car in the garage.

If you arrive earlier you can spend the time until your room is ready for check-in of course in the hotel. Against payment you can also have breakfast on the first day (€ 15,- per adult and € 7,- per child). You can make use of the playing rooms as well as of our swimming pool area on the arrival day (maybe you pack your swimming clothes in a separate bag). If you arrive in the morning our cleaning team we will do their very best to provide the room as soon as possible for you.

If you will arrive after 06:00 p.m. please inform us via telephone.

Please leave your room on the departure day by 11:00 a.m. at the latest. Thank you! If you are going for skiing on the departure day you can change and take a shower in the sauna or wellness area. Of course we will invite you to some soup and cake before you leave.

Our inclusive services start with the dinner on the arriving day and ends with the breakfast on the departure day. Please note, that we do not give any price reduction for belated arrival or earlier departure. This is also valid for not consumed meals or services.



  • "Vignette" - toll sticker for motorways. You receive the toll sicker at every patrol station in Austria. Please note that there is a high penalty for using motorways without a toll sticker. The "smallest" toll sticker (valid for 10 days) costs approx. EUR 8,- for cars.
  • travel documents for all family members
  • second car key (to leave one at reception desk)
  • important pharmaceuticals/ first-aid travel kit (maybe prescription for pharmaceuticals)
  • special food brands (e.g. gluten free - maybe not available in the village)
  • swimming clothes for adults and kids
  • charging device for smart phones, laptop, photo camera...
  • travel plug
  • cosmetics (f.e. contact lenses)
  • weatherproof clothes and adequate shoes
  • personal items of your children (like nappies, special formula milk...)
  • drinking bottle and backpack for children (especially in summer)
  • winter equipment for your car (snow chains, winter wheels... obligatory in Austria from 01.11. till 15.04.) - detailled information on


  • bath robes and bath towels (for adults and kids)
  • hairdryer
  • baby cots
  • protection grid at the bed
  • baby monitoring device
  • used nappy bucket
  • changing mat
  • kettle
  • baby bottle warmer
  • night light
  • baby bath tub
  • baby bath tub seat
  • hot water bottle
  • potty
  • toilet seat
  • waterproof mattress protector
  • high chair in the restaurant
  • baby plate + spoon in the restaurant
  • bibs in the restaurant


it the hotel:

  • water wings (against payment)
  • swim nappies - obligatory for babies
  • pushchair (for rent - € 5,- per day)
  • buggy (for rent - € 5,- per day)
  • back carrier (for rent - € 3,- per day)

in the village:

  • mountainbikes (summer)
  • E-bikes (summer)
  • tennis racket
  • winter sports equipment (incl. helmet)
  • sleigh
  • winter fun-sports equipment


Medical centre in Serfaus:
MED Serfaus - Dr. Köhle & Dr. Waldhart (cable car station)

Medical centres is in Fiss:
Fissmed - Dr. Stengg

The hotel reception desk will inform you about the opening hours. In this medical centres you will also find the pharmacy. The pharmacys are open during the regular opening hours.

If there is no doctor in charge, the next hospital with an ambulance for emergencies is Landeck/ Zams (approx. 25 km by car).

Emergency numbers in Austria: Ambulance 144 resp. European emergency call 112.


As a special service we offer also diversified and delicious food for some main diets as celiac disease, lactose intolerance and diabetes. Our kitchen staff will take care of your needs personally. Please inform us about your whishes at the booking.


We installed wireless LAN in the whole hotel - in the lobby, the bar area and in every room. You can use the internet for free by using an access code. You can also use the public internet point in our hotel.


Your dog is welcome in the hotel lobby, the hotel bar and on your room. The access into the restaurant as well as in the wellness area is not permitted (extra charge per day/ per dog for cleaning - without feed).


Please inform the reception desk, if you need special duvets and pillows before your arrival.


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Vedi anche:
Furgli's insider tip
Familienhotel Furgler - Serfaus

Here you fill find the most answers concerning your holiday.